Patient Retention and Recall for Dental Practices
Winning a new patient costs time and money. Keeping the patients you've already won is usually far cheaper. We set up the follow-up that brings patients back and invites happy ones to leave a review or refer a friend.
Every lapsed patient is an appointment you've already earned
What we set up to stop patients quietly drifting away.
Recall and reminder messages
Clear, friendly messages that remind patients when a check-up or hygiene visit is due, and bring back those who have lapsed.
Post-treatment check-ins
A short follow-up after treatment that reassures patients and spots problems early.
Review requests
A simple, well-timed ask that makes it easy for happy patients to share their experience.
Referral prompts
A gentle prompt for patients who are happy to recommend you.
Done properly: consent and data
Reminders and promotional messages follow different rules in the UK. We build the flows around consent and clear opt-outs. Where patient data is involved we work under a written data processing agreement, and we only use what each message needs.
No patient records needed to start
Many practices begin with well-written templates inside the system they already use. We help you make them work first, and automate once it makes sense.
Questions about patient retention
Do you need access to our patient records?
Is this compliant with UK rules on messaging?
How do you measure whether it works?
Find out where your practice is losing patients.
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